Two Simple Ways to Reach Us: Call or Book Online
A real phone line answered 24/7 and an online booking link you can use any hour. No email, no contact form — because a quick call gets you scheduled faster.
Two ways to reach us
Call Us — Answered 24/7
The fastest way to reach us. Speak to a real person any time, day or night, and we'll schedule the next available visit.
(303) 801-0060Book Online
Prefer to book without calling? Pick a time on our online scheduling page — it takes under a minute.
Book a RepairHours
Service visits daily, 8:00 AM – 6:00 PM.
Phone answered 24/7.
Service Area
Castle Rock & Douglas County, CO — including Castle Rock, Castle Pines, Castle Pines Village, The Meadows, Founders Village, Crystal Valley Ranch, Plum Creek, Red Hawk, Sapphire Pointe, Terrain, Surrey Ridge, Sedalia, Franktown, Larkspur, Perry Park.
The Fastest Way to Reach a Real Person
When an appliance quits, you want a human on the line — not a form that might get a reply tomorrow. So we keep contact direct and simple.
Castle Rock Appliance Service gives you exactly two ways to reach us, and both go straight to scheduling a visit. Call (303) 801-0060 any hour of any day, or use the Book Online link to request a time that suits you. There's no phone tree routing you to a distant call center — you reach the same local, independent team that will show up at your door.
Whether it's a Sub-Zero that stopped cooling at midnight or a Wolf range you'd like looked at next week, these two options are all you need. Below you'll find what to expect when you call, what to have ready, and the honest reason we don't publish an email address or a web form.
Pick Whichever Is Easier
Both reach the same local team and put you straight into scheduling:
Call (303) 801-0060
Answered 24/7, every day. Fastest for anything urgent — a leaking refrigerator, a range that won't light, a freezer losing temperature. Tell us the brand and symptom and we'll book a visit on the spot.
Book Online
Use the Book Online link any time, day or night, to request a visit at your convenience. Ideal when you'd rather not talk or it's the middle of the night. We'll confirm your appointment window.
Hours
The phone is answered 24/7. Repair visits run daily from 8:00 AM to 6:00 PM, and we'll agree on an arrival window that fits your day, then keep you posted as the technician heads over.
Service area
Castle Rock and the wider Douglas County, within roughly a 25-mile radius. Not sure you're in range? Call and we'll confirm your address before we book anything.
What Happens When You Call
No scripts, no hold music maze — here's the whole process from your first ring to a scheduled visit:
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You reach our local team
Call (303) 801-0060 — day, night or weekend. Almost always a member of our local team picks up; if you do catch us mid-repair and reach voicemail, it goes to the same people and we call you straight back. Tell us the appliance, the brand and what it's doing.
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We talk through the symptom
A quick conversation about the fault, any error codes, and when it started often narrows the likely cause and helps us bring the right parts.
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We book your visit
We agree on a day and an arrival window inside our 8:00 AM to 6:00 PM schedule, and confirm your address is within our Douglas County service area.
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A specialist arrives and diagnoses
Your technician runs the flat $89 on-site diagnostic, explains what's wrong, and gives you a written quote — with that $89 credited to the repair when you approve it.
What to Have Ready When You Call
A little prep makes the call quick and the visit more efficient:
- The appliance brand and, if handy, the model number from the sticker inside the door or frame
- A short description of what's wrong — not cooling, leaking, won't ignite, error code showing
- Any error or fault code on the display, read exactly as it appears
- When the problem began and whether it's constant or intermittent
- Your address, so we can confirm you're inside our roughly 25-mile radius
- A rough sense of your availability so we can offer an arrival window that works
- If you can't find the model number, don't worry — we'll locate it on site
Why There's No Email or Contact Form
You won't find an email address or a web form on this site, and that's a deliberate choice — not an oversight.
Appliance problems are time-sensitive and full of specifics — the brand, the model, the exact symptom — that are far quicker to sort out in a two-minute conversation than a slow back-and-forth thread. A phone call, or a quick online booking, gets you on the schedule now instead of waiting on a reply to a message sitting in an inbox.
It also keeps things honest and simple: one number, answered any hour, and one booking link. If you leave a voicemail after hours it reaches the same team, and we'll call you back to lock in a visit. For anything at all — a question, scheduling, or an urgent breakdown — the phone is the way.
Reach Us, Any Hour
Quick Answers
How do I contact Castle Rock Appliance Service?
Two ways: call (303) 801-0060, answered 24/7, or use the Book Online link any hour to request a visit. Both reach the same local team and go straight into scheduling — there's no email or contact form to wait on. Repair visits run daily from 8:00 AM to 6:00 PM.
Do you have an email address or online contact form?
No, and that's by design. Appliance issues are time-sensitive and detail-heavy, so we handle everything by phone at (303) 801-0060 or through the Book Online link. A quick call gets you scheduled now instead of waiting on a reply to a form sitting in an inbox.
What are your hours and can I book after midnight?
The phone is answered 24/7 and the Book Online link works any hour, so yes — you can request a visit in the middle of the night. Repairs themselves are scheduled within our daily 8:00 AM to 6:00 PM window. Call (303) 801-0060 to confirm a time that works.
Frequently Asked Questions
Is the phone really answered 24 hours a day?
Yes — (303) 801-0060 is staffed around the clock, including nights and weekends, which matters when a freezer is failing or a fridge is leaking. On the rare occasion you reach voicemail instead, it goes to the same local team and we call you back. Repairs are then scheduled within our daily 8:00 AM to 6:00 PM visit window.
What information should I have ready before I call?
The appliance brand and model number if you can find it, a short description of the symptom, any error code on the display, and when it started. That lets us book the right visit and bring the likely parts. If you can't find the model number, we'll locate it on site.
How do I know if my home is inside your service area?
We cover Castle Rock and Douglas County within about a 25-mile radius. If you're near the edges — out past Larkspur, Perry Park or Franktown — just call (303) 801-0060 and we'll confirm we can reach you before booking a visit.
Can I request a specific appointment time?
Yes. Tell us your availability when you call or note it in the Book Online request, and we'll offer an arrival window inside our 8:00 AM to 6:00 PM day that fits. We keep you posted as your technician heads over so you're not waiting around.
What happens if I call after hours or leave a voicemail?
The line is answered around the clock, but if you do reach voicemail it goes to the same local team, and we'll call you back to lock in a visit. You can also use the Book Online link any hour and we'll confirm your appointment.