Our Privacy Policy — Short, Honest, and Phone-First
We keep almost no data about you. There's no email to give us, no contact form, and nothing we sell. Here's exactly what the site and our booking link do and don't collect.
What Information We Collect
The honest short version: very little, and none of it through an email address or a web form on this site.
Castle Rock Appliance Service does not run a contact form and does not publish or collect an email address. When you reach out, you do so by calling (303) 801-0060 or by using our third-party Book Online link. If you call, we note only what we need to schedule and complete your repair — typically your name, phone number, service address, and a description of the appliance problem.
The website itself collects no personal data beyond what any web server records automatically: standard server logs such as your IP address, browser type, the pages you view, and the date and time of the request. These logs are ordinary technical records used to keep the site running securely and are not tied to your identity by us.
How We Use It
We use the little we have for one purpose: to schedule, perform, and follow up on your appliance repair.
The details you share on a call — the brand, the symptom, your address and phone number — let us book the right visit, bring the likely parts, and reach you about arrival windows or follow-up. We may keep basic records of work performed so we can honor our repair warranty and answer questions if you call again about the same appliance.
We do not use your information for advertising profiles, and we do not send marketing email — we couldn't, since we don't collect email addresses. The site runs no analytics at all; standard web-server logs are kept for uptime and security, never to build a personal marketing dossier.
Third-Party Booking (nexfield.pro)
Online booking is handled for us by a separate scheduling service, and that step is governed by its own privacy terms.
When you use the Book Online link, you are taken to a scheduler hosted at nexfield.pro. Any details you enter there — such as your name, phone number, address and preferred time — are collected and processed by that third-party platform under its own privacy policy, not this one. We receive the booking details we need to contact you and complete the repair.
If you would rather not use a third-party scheduler at all, you never have to. Simply call (303) 801-0060 instead, and we'll take your details by phone and book the visit directly. Either way, the information stays limited to what's needed to fix your appliance.
Cookies and Analytics: We Use Neither
This is not a hedge or a promise about our intentions — it is a description of what the site actually is.
This website sets no cookies at all. It runs no analytics, no tracking pixels, no advertising tags and no third-party scripts of any kind. There is nothing here that counts you, profiles you, or follows you to another site. Every page is a static file, and the only code it runs in your browser is a few lines that open and close the mobile menu.
Because there is nothing to block, cookie banners and opt-outs would be theatre and we do not show them. The one thing that does happen automatically is that our web host records standard server logs — IP address, browser type, the page requested and a timestamp — the same way every web server does. Those are used to keep the site online and secure, not to build a picture of you.
The single exception is the separate booking page: choosing "Book Online" hands you off to nexfield.pro, a third-party scheduler with its own privacy policy and its own cookies. Nothing on this site sends your data there — the handoff only happens if you click the link yourself, and you can avoid it entirely by calling us instead.
Your Choices
You stay in control. In practice, that looks like this:
- Skip the scheduler entirely — call (303) 801-0060 and book by phone instead of using nexfield.pro
- Nothing to opt out of on this site — it sets no cookies and runs no analytics
- Share only what a repair requires — name, phone, address, and the appliance problem
- Ask us what we hold about your past service and request that we update or delete it
- There is no marketing list to unsubscribe from, because we don't collect email or send marketing
- Contact us any time with a privacy question by calling the number below
What We Don't Do, and How to Reach Us
The commitments that matter most, stated plainly.
We do not sell, rent, or trade your personal information to anyone. We don't collect an email address, run a contact form, or build advertising profiles. The information we keep is the minimum needed to schedule and complete your repair and to honor our workmanship warranty, and we protect it with reasonable, standard safeguards.
Questions about your privacy or your records? Because we're phone-first, the way to reach us is the same as for everything else: call (303) 801-0060, answered 24/7. This policy was last updated in 2026 and may be revised as our practices or the law change; the current version always lives on this page.
Quick Answers
Does Castle Rock Appliance Service sell my personal information?
No. We never sell, rent, or trade your personal information. We collect only the minimum needed to schedule and complete your repair — typically name, phone number, address, and the appliance problem — and we use it only for that. Questions? Call (303) 801-0060.
What data does the website collect about me?
The site collects no personal data beyond the standard server logs every web host keeps (IP address, browser type, pages viewed, timestamps). It sets no cookies and runs no analytics. There's no email address or contact form to submit. Online booking is handled separately by the nexfield.pro scheduler.
Who handles my details when I book online?
The Book Online link takes you to a third-party scheduler at nexfield.pro, which collects and processes your booking details under its own privacy policy. If you'd rather not use it, just call (303) 801-0060 and we'll book your repair by phone instead.
Frequently Asked Questions
Do you collect or store my email address?
No. We don't publish an email address, run a contact form, or collect email at all. Everything happens by phone at (303) 801-0060 or through the online booking link, so there's no email on file with us and no marketing list to worry about.
Can I book a repair without using the third-party scheduler?
Absolutely. The nexfield.pro scheduler is offered for convenience, but you're never required to use it. Call (303) 801-0060 and we'll take your details and book the visit directly by phone, keeping your information limited to what the repair requires.
Do you use cookies or tracking?
No. This site sets no cookies, runs no analytics, and loads no third-party scripts or advertising tags — there is nothing here to block. Our host keeps ordinary server logs for uptime and security. If you click through to the nexfield.pro booking page, that separate service has its own policy and its own cookies.
How long do you keep my information?
We retain the basic details of your service only as long as needed to complete the repair, honor our warranty, and answer follow-up questions about the same appliance. You can call (303) 801-0060 to ask what we hold and request that we update or delete it.
How do I ask a privacy question?
The same way you reach us for anything else — by phone. Call (303) 801-0060, answered 24/7, and we'll answer questions about what we collect, how it's used, or your records. There's no email or form because we handle everything by phone.
Ready to Get Your Appliance Fixed?
Call us any time — the line is answered 24/7 — or book a visit online in under a minute. Service visits run daily, 8 AM–6 PM.