Terms of Service for Castle Rock Appliance Repair
The plain-language terms that govern our repair work — who we are, how estimates and the $89 diagnostic work, the parts we use, and the legal basics.
The Basics
By scheduling a visit or using this website, you agree to the terms below. We've kept them short and readable on purpose.
These terms govern the appliance repair services provided by Castle Rock Appliance Service and your use of this website. They exist so that expectations are clear on both sides: what we do, how we price it, and the reasonable limits of what any independent repair company can promise.
If anything here is unclear, or you'd like something explained before we book a visit, call (303) 801-0060 — the line is answered 24/7. Booking a repair or continuing to use the site means you accept these terms as written.
We Are Independent — Not Manufacturer-Authorized
This is the most important thing to understand about who you're hiring.
Castle Rock Appliance Service is an independent appliance repair company, founded in 2014. We are not affiliated with, endorsed by, sponsored by, or authorized by any appliance manufacturer, including but not limited to Sub-Zero, Wolf, Cove, Thermador, Viking, Miele, Gaggenau, Bosch and the other brands we service. We are not a factory-authorized or warranty service center.
Being independent is a deliberate choice that lets us work directly for the homeowner rather than a warranty department. If your appliance is still under a manufacturer's warranty, please note that using an independent servicer could affect that coverage — check your warranty terms, and call us if you'd like to talk it through before booking.
Estimates, Quotes, and How Pricing Works
Any figure you see or hear before a technician inspects the appliance is a starting point, not a final bill.
Prices published on this site or quoted over the phone are honest starting estimates — 'from' figures that show where a given repair typically begins. They are not binding final prices, because the same symptom can hide very different faults, and local conditions like altitude tuning or hard-water scale can change the actual work required.
After a specialist diagnoses your appliance on site, you receive a written quote with the exact price. No parts are ordered and no repair work begins until you have reviewed and approved that quote. You are free to decline, in which case only the diagnostic fee applies.
The $89 Diagnostic Fee
Every repair begins with one flat, known number.
There is a flat $89 diagnostic service-call fee. It covers a technician traveling to your home within our service area, inspecting and testing the appliance, and telling you exactly what's wrong. There are no separate mileage or trip charges within our roughly 25-mile Douglas County service area.
When you approve the repair, the $89 is credited toward the total cost of that repair, so it becomes part of the job rather than an added charge. If you choose not to proceed, the flat $89 stands as the cost of the diagnostic visit, and the findings are yours to use as you wish.
Parts and Workmanship
We fit the right part for your exact model, and we stand behind the work.
Repairs are performed using OEM-quality, factory-specified parts matched to your appliance's make and model. On premium equipment the correct component is what separates a repair that holds from a repeat failure, so we do not substitute generic parts that compromise performance or longevity.
Our repairs are backed by a workmanship-and-parts guarantee, the specific terms of which are provided in writing with your quote or invoice. Warranty coverage applies to the specific repair we performed and does not cover unrelated faults, new failures in other components, misuse, or damage from causes outside our work.
Limitation of Liability
The reasonable limits of what an independent repair company can be responsible for.
We perform our work with care and skill, but to the fullest extent permitted by Colorado law, our liability for any claim arising out of our services is limited to the amount you paid for the specific repair in question. We are not liable for indirect, incidental, or consequential damages — for example, food spoilage, lost time, or damage to property beyond the appliance itself — except where such limitation is not permitted by law.
Some conditions are outside our control, including pre-existing damage, prior repairs by others, discontinued parts, or faults that appear only intermittently. We will always tell you honestly when a unit may not be worth repairing rather than sell you work that isn't warranted.
Trademarks, Governing Law, and Changes
The legal housekeeping, kept brief.
All manufacturer and brand names, logos, and model numbers referenced on this site are the property of their respective owners and are used for identification and descriptive purposes only. Their use does not imply any affiliation with, authorization by, or endorsement from those manufacturers.
These terms are governed by the laws of the State of Colorado, and any dispute will be handled in the appropriate courts of Colorado. We may update these terms from time to time as our practices or the law change; the current version always appears on this page, and continued use of our services means you accept the version in effect.
Questions about anything here? Call (303) 801-0060, answered 24/7, or use the Book Online link to schedule a visit.
Quick Answers
Is Castle Rock Appliance Service authorized by the manufacturer?
No. We are an independent appliance repair company, not affiliated with, endorsed by, or authorized by any manufacturer such as Sub-Zero, Wolf, or Thermador. Brand names are used only to describe the appliances we service. Call (303) 801-0060 with any questions before booking.
Are the prices you quote final?
No. Prices shown online or given by phone are honest starting estimates, not binding final prices. The exact total is confirmed in a written quote after an on-site diagnosis, and no work begins until you approve it. The flat $89 diagnostic is credited to the repair when you proceed.
What parts do you use for repairs?
OEM-quality, factory-specified parts matched to your appliance's make and model, backed by a workmanship-and-parts guarantee explained in writing with your quote. We don't substitute generic parts that compromise the performance or longevity of premium equipment.
Frequently Asked Questions
Will using an independent servicer void my manufacturer warranty?
It can, depending on your warranty terms, so check them first. We're an independent company and not a factory-authorized center, which means we work directly for you. If your appliance is still under warranty, call (303) 801-0060 and we'll talk it through before you book.
What exactly does the $89 diagnostic fee cover?
It's a flat fee covering the technician's visit within our service area, inspection, and testing, with no separate mileage or trip charge. When you approve the repair it's credited toward the total. If you decline, the $89 stands as the cost of the diagnostic visit.
What does your repair warranty cover?
It covers the specific repair we performed and the OEM-quality parts we fitted, under terms provided in writing with your quote or invoice. It does not cover unrelated faults, new failures in other components, misuse, or damage from causes outside our work.
Are you responsible for things like food spoilage?
To the extent Colorado law allows, our liability is limited to the amount paid for the specific repair, and we aren't liable for indirect or consequential losses such as food spoilage or lost time. We work carefully and will flag anything outside our control before starting.
Which law governs these terms?
These terms are governed by the laws of the State of Colorado, with any dispute handled in the appropriate Colorado courts. We may update the terms over time, and the current version always lives on this page. Questions? Call (303) 801-0060.
Ready to Get Your Appliance Fixed?
Call us any time — the line is answered 24/7 — or book a visit online in under a minute. Service visits run daily, 8 AM–6 PM.